Effective Date: 23rd March 2025
At thinkWell Practice, your privacy is extremely important. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Who We Are
thinkWell Practice is a professional hypnotherapy and psychotherapeutic service run by David Watkinson, a qualified, accredited therapist dedicated to offering ethical, confidential, and client-centred support.
2. What Information We Collect
We may collect and store the following information:
- Full name, date of birth, and contact details (address, phone number, email)
- Emergency contact information
- GP details (for safeguarding purposes)
- Health and wellbeing history relevant to treatment
- Session notes and therapeutic records
- Payment information
- Website usage data (via cookies or analytics, where applicable)
3. Why We Collect This Information
We collect this data in order to:
- Provide safe, effective, and personalised therapy
- Maintain accurate records for professional and legal purposes
- Ensure the wellbeing and safeguarding of clients
- Communicate with you about appointments and therapy progress
- Comply with insurance, regulatory, and ethical obligations
4. How Your Data Is Stored
Your data is securely stored in password-protected digital systems and/or locked physical files. Only the therapist has access to your records. Data is stored for a minimum of seven years after therapy ends (as recommended by professional bodies and insurers), after which it will be securely destroyed.
5. Confidentiality & Sharing of Information
All sessions and records are confidential. Your information will not be shared without your consent, except:
- When required by law (e.g., risk of harm to self/others, safeguarding concerns, court orders)
- With your GP or emergency contact in situations of serious concern (with your consent wherever possible)
- In supervision (where details are anonymised and in line with professional standards)
6. Your Rights
You have the right to:
- Access the personal data held about you
- Request correction or erasure of your data (unless it must be retained for legal reasons)
- Withdraw consent for us to hold your data (note this may affect your ability to receive therapy)
- Make a complaint to the Information Commissioner’s Office (ICO) if you believe your data has been misused
7. Website and Cookies
If the Think Well Practice website uses cookies or collects analytics, you will be informed upon visiting. You can opt out or manage cookie preferences via your browser settings.
8. Contact Us
If you have any questions or requests about this privacy policy or your data:
thinkWell Practice
Email: help@thinkwellpractice.com
Phone: 07764 584000
Website: www.thinkwellpractice.com
This privacy policy may be updated from time to time to remain compliant with data protection legislation.